One of my colleagues compared BPO to WAR, but that really isn’t a fair characterization. WAR includes both offense and ...

If each team employs five pitchers and there are 30 teams, we are looking at the top 150 starting pitchers. The others are ...

Explaining the rationale behind the acquisition, Capgemini chief executive officer Aiman Ezzat said the BPM industry remains ...

The Supreme Court has ordered a business process outsourcing company (BPO) to pay the back wages and separation pay of a ...

The Department of Trade and Industry (DTI) defines business process outsourcing (BPO) as the “delegation of service-type business processes to a third-party service provider.” The industry, according ...

Sustainability is no longer just a fashionable buzzword. Today, sustainability is a key to meeting consumer expectations, complying with regulatory conditions and reducing operational costs. But what ...

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Andrew Bloomenthal has 20+ years of editorial experience as a financial journalist and as a financial services marketing writer. Natalya Yashina is a CPA, DASM with over 12 years of experience in ...

Indian BPO exports stand at USD 45 billion, making up 20% of overall outsourced spends. These exports have grown at a CAGR of 7.8% between FY2015–25, which is 250–300 basis points higher than global ...

MANILA, Philippines — The Philippines has gained global recognition for its thriving business process outsourcing (BPO) industry. One sector that has been particularly impacted by this trend is ...

MANILA, Philippines — Business process outsourcing (BPO) to the Philippines has evolved since its early beginnings. In just two short decades, the Philippines has emerged as the world’s largest—and ...