A non-voice BPO interview is quite similar to a voice one. The only difference, of course, is that they will not be testing your voice. So, you won't have to worry about accent and your spoken English ...

Raman Roy – the Father of the BPO Industry in India and Life Achievement Award Winner for Dataquest 2023 had a very interesting chat with Editor Sunil Rajguru where he unravelled the story of BPO ...

The CRM and contact centre services industry for which you have been the largest to historically focus on call centers is highly competitive – how does Teleperformance differentiate itself and its ...

Sustainability is no longer just a fashionable buzzword. Today, sustainability is a key to meeting consumer expectations, complying with regulatory conditions and reducing operational costs. But what ...

Its been almost three years since Businessworld India published a feature on Rural BPO, writing about a company called Lason. Lason had just just set up its first rural BPO unit in Kizhanur village, ...

Business process outsourcing involves the outsourcing of business functions to external companies. To clarify, many companies outsource tasks to external providers. An example may be hiring a ...

Interviews can be tricky at times, so preparation in advance is always helpful. To answer to the best of your ability, make a good impression, and secure that suitable job, is an art. BPO training and ...