Jamaican contact center and back office services provider Itel-BPO Solutions has taken full control over Granada Corporation, a bilingual customer service provider with a focus on work-at-home ...

MANILA, Philippines — Former senator and Pwersa ng Masang Pilipino senatorial bet Jinggoy Estrada has appealed to the Fiscal Incentives Review Board (FIRB) to extend the hybrid work set up of business ...

As clients grow more demanding and technological advances facilitate the onset of automated work, BPO workers must become more flexible and rounded, with universal skill sets that enable them to ...

Do you know how significant the business process outsourcing industry is to major businesses nowadays? From online giants like Amazon to finance powerhouses such as JP Morgan, BPO companies played a ...

This was how labor group Partido Manggagawa (PM) described the decision of the Fiscal Incentives Review Board (FIRB) to reject the appeal for a longer window for business-process outsourcing (BPO) ...

MANILA, Philippines — Sen. Risa Hontiveros on Wednesday urged the incoming economic managers to resolve the work-from-home "impasse" in the information technology-business process management sector ...