Ribbon Communications last year released Ribbon Connect, a cloud-based service that facilitates a rapid, yet flexible hybrid telephony scenario in which telephony users can connect to both a PBX and ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

If you’re considering the use of Microsoft Teams to provide voice calling, you probably know you have multiple options available to you: At the highest level, you can choose between Microsoft Calling ...

See how Nayatel SIP Trunk is transforming business communication in Pakistan with scalable internet-based voice solutions.

High-performance network software maker Arista Networks today unveiled what it describes as next-generation cloud-grade routing. The logic behind this is that routing needs to evolve to meet the ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--Arista Networks (NYSE:ANET), a leader in data-driven cloud networking, announced innovations for its comprehensive cloud-grade routing platform that simplify and ...

Smooth call routing can help change the way a customer sees your business. Learn how efficient call management positively impacts both efficiency and customer satisfaction. You’re busy, your customers ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--Arista Networks (NYSE:ANET), a leader in cognitive cloud networking, announced today the expansion of its cloud-grade routing solutions for next generation ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...