NEW YORK--(BUSINESS WIRE)--Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, announced today that it has taken one of ...

ATLANTA & LONDON--(BUSINESS WIRE)--Quantre Solutions, a customer communications management consulting service provider headquartered in the US, today announced a strategic partnership with Tech ...

DATA Communications Management Corp. (TSX: DCM; OTCQX: DCMDF) (“DCM” or the "Company"), a leading Canadian provider of print and digital solutions that help simplify complex marketing communications ...

Teams across the org need to work together to make customer communication efficient and effective. In this VB Spotlight event, learn how to manage and coordinate customer comms from every department ...

Nordis Technologies, which provides omnichannel customer communications management and payments technology solutions, has been granted approval for an extension of a U.S. patent for its Expresso CCM ...

Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. I was watching the news a few months ago and saw several ...

OpenText Corp., the maker of a diversified set of cloud-based information technology and knowledge management products, today unveiled a set of enhancements and new products around the theme of ...

Are we ready to trust in AI to power the future of customer communications? Ready or not, here it comes. Artificial intelligence is quickly changing the ways we interact with the world. That includes ...

Call centers are having trouble meeting consumer expectations, and they're also challenging for enterprises to sustain amid a shortage of workers and rising labor costs. Since the start of the ...

Here’s the truth: new communication channels are born every day, but old channels never die. This is especially true in the financial services industry. As customer preferences have shifted towards ...

A 2023 Axios HQ survey found 77% of leaders think their communications provide the context employees need to do their jobs well, while only 46% of staff felt the same way. Company growth, new ...

New AI Agents and Intelligent Search simplify content creation, enhance quality, and reduce risk, delivering clear, consistent, and compliant communications, without compromising user control This ...