“Expectations are rising faster than brands are improving. Consumers want more from brands across every touchpoint, and they reward brands that deliver. Long-time loyalty leaders are being challenged ...

To improve customer loyalty, organizations must address this gap by implementing effective data management, advanced AI and strategic human interaction. Customer support is a vital function for any ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Janelle Dieken Inflation ...

SAN FRANCISCO--(BUSINESS WIRE)--According to Zendesk’s CX Accelerator report (NYSE: ZEN), 'exceptional' is what businesses must strive for when it comes to meeting customer expectations. Yet ...

Discover how digital experience platforms are redefining customer engagement in 2026 through personalization, omnichannel ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The metaverse, a virtual reality–based successor to the internet that is populated with live people, is yet another new digital space where brands can more fully engage with their customers. But, many ...

When it comes to customer service, one of the most powerful tools to help support both businesses and patrons is the call center. According to recent US statistics, 90% of customers respond with a ...

The pandemic ushered in an irrevocably changed world. More than two years on from the start of Covid, people the world over have adopted new modes of being: new norms, habits, and rituals that helped ...

I was asked to develop a campaign to attract young families to help fill a museum during its slower times of 10 a.m. to 4 p.m. Monday to Friday. Research confirmed this target was looking for things ...

The transformation towards digital banking is not just a trend; it is a fundamental change in the industry. Consider these statistics: 91% of consumers view digital banking capabilities as crucial ...

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...