A focus on transparency and automation, with live support for stressful situations, can help craft a great returns experience ...

Recently, I had the privilege of reviewing Tiffani Bova's new book, "The Experience Mindset." In it, Bova links customer experience best practices with people, culture, processes and technology. She ...

A CX dashboard is a vital ingredient of any CX program. Adopting a CX dashboard can vastly improve engagement of staff and executive sponsorship. Identify your audience. Knowing what customer ...

Why is the customer experience so important? Prioritizing the customer experience (CX) is crucial for any company's success. Organizations that are "customer experience-driven" consistently ...

Whereas large language models (LLMs) attracted consumers well before enterprise users, SaaS platforms are driving the use of embedded AI agents to improve employee experience and productivity. AI ...

In most industries, there are plenty of opportunities where implementing readily available technology could provide a better customer experience. Taking advantage of these opportunities can allow you ...

TROY, Mich.--(BUSINESS WIRE)--J.D. Power, a global leader in data analytics, today announced the J.D. Power Mobile App Platform Certification—Banking SM to recognize mobile app technology platform ...

ServiceNow, the market-leading enterprise productivity platform, wanted to revolutionise its marketing to create a connected customer experience that removed departmental silos and helped the business ...