Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

Authentic customer voice becomes a shared system of record for business decisions NEW YORK--(BUSINESS WIRE)--January 20, 2026-- Deeto [ ...

The companies on Jan. 21 announced a strategic partnership and joint solution that combines Medallia's omnichannel customer ...

This article originally appeared in the December 2007 issue of Business Communications Review magazine. Most customer service executives spend a considerable amount of time thinking about the need to ...

SAN FRANCISCO, June 05, 2025 (GLOBE NEWSWIRE) -- Observe.AI, the leading AI platform for contact centers, today announced a major expansion of its GenAI Insights offering, introducing powerful new ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Last week, I did something I hadn't done in almost a year: I walked into my local bank ...

"The key is to set realistic customer expectations and then not just to meet them, but to exceed them—preferably in unexpected and helpful ways." ~ Richard Branson Customer Satisfaction Survey Concept ...

Advanced and generative AI are transforming marketing from fragmented workflows into an engine of profitability and growth. Yet, despite AI’s promise, many in marketing remain trapped in outdated ...

Birdzi, the supermarket industry’s most comprehensive customer intelligence and engagement ecosystem, has been selected to participate in the NRF Innovators Showcase 2026, taking place during NRF 2026 ...

The current economic turmoil has forced us to be more efficient and targeted. Here are five ways for B2B marketers to tap an easily accessible font of insight to aid them in this process – by turning ...

Zendesk’s CX Trends 2026 shows how contextual intelligence is reshaping customer experience in India, where transparency, ...