SAN FRANCISCO--(BUSINESS WIRE)-- According to new research released today by Zendesk, Inc. (NYSE: ZEN) in partnership with Enterprise Strategy Group (ESG), companies that have continued to invest in ...

Who's the best at customer service? This question is asked often in the business world primarily because many company philosophies are based on how well they serve and retain their customers, and how ...

Businesses are finally giving customer service the attention it deserves. While customer service has always been important, it’s vaulted to the forefront of business strategy, and for good reason.

We've all heard the boasts that companies make about their superlative customer experience (CX) goals and missions, promising customer delight and surpassing customer expectations. And while most ...

In today's highly competitive environment, it's tough to acquire new customers and it's becoming even more difficult to keep existing customers happy. That's why many organizations are making a ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

How mature is your social customer service operation? A recent study by Forrester Consulting, commissioned by Conversocial, identified three stages of social customer service maturity. Forrester found ...