When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

Twitter is introducing custom profiles for businesses in order to personalize the customer support experience within direct messages on its platform. The feature basically allows a company to identify ...

When a business is trying to sell a product or a service, it must have a target market. Who are the people that are most likely to buy? Knowing this helps narrow your audience so that you can be more ...

Twitter has a new customer service feature in tow, introducing custom profiles in direct messages for businesses using its service. This new feature allows businesses' service agents to respond to ...