Phone calls and letters are still going strong in debt collections, but outreach via digital channels such as text and emails is gradually creeping up. So is the use of artificial intelligence and ...

Debt collection is changing fast. AI-powered systems are replacing traditional call centers, operating 24/7 to recover debts while maintaining customer satisfaction. For banks, fintechs, and ...

Debt collectors rarely disappear on their own. Old balances can be sold, resold, and pursued in different ways for years, ...

Financial institutions use artificial intelligence (AI) and machine learning (ML) models to reshape debt recovery. Although you probably haven’t noticed any changes yet — these technologies are ...

If you've fallen behind on a $5,000 debt and a collection agency is hounding you for payments, you might be worried about what happens next. Owing a few thousand dollars to a debt collector can put ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the decade since I started building my company, Financial Cloud, I’ve worked closely with ...

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Dean Kaplan is President of The Kaplan Group. He writes about business debt collection, contract negotiations and provides financial advice. As a professional debt collector, I’ve heard a lot of myths ...

The future of debt recovery in India lies in predictive empathy A few years ago, the word “collections” would make most borrowers cringe and most lenders sigh. It evoked images of endless calls, tense ...

A council in Lincolnshire will review its approach to council tax debt collection. North East Lincolnshire Council said it ...