The idea of abstraction refers to the level of detail or generality in communication. It involves moving from broad, ...

During my coaching sessions and corporate trainings, people often tell me, “Well, I’m great one on one, but when I’m in front of a group, I struggle.” Or they ask, “Does this technique also work in ...

In the business world, you often hear how important it is to be a "good communicator," but what does that actually mean? I challenge that concept entirely. Communication is not about being good or bad ...

“Effective communication” is a concept that’s frequently emphasized in the corporate world, with many leaders extolling its virtues and importance. Unfortunately, however, I’ve observed that some ...

In a recent column you brought up the point that email is still one of the most used ways to communicate. My cluttered inbox is a testament to that. I send and received dozens of emails every day. How ...

In the last blog, we began to talk about communication skills. Communication is one of the basic elements in resilience. Effective communication is one of the keys to building resilience and ...

Imagine you confidently make your point during the big team meeting, and everyone in the room is engaged. Imagine you present your idea to your boss with evidence and authority, and persuade her to ...

Communication as an art is rooted in deep psychology. Viewers and listeners do not accept information passively; they filter ...

I woke up Sunday morning to an email chain that took three cups of coffee to read. I lost another hour writing a response and debating whether to send it. The rest of the day is a blur of ...