FedEx survey shows rising use of no-box, no-label returns and AI tools as consumers look for simpler, low-cost returns.

FedEx is launching its own 'no-box, no-label' returns service in 2023, the company announced Monday. UPS and Amazon already offer versions of this service for some returns. "This is the bar now," a ...

FedEx launched Easy Returns, a box-free, label-free return service. Available at 3,000 locations, including FedEx Office and Kohl’s, with plans to expand. The service aims to make returns cheaper and ...

FedEx agreed to a settlement in a California class action lawsuit last month that will require the company to assess all its unattended drop boxes and modify them to be accessible to customers with ...

Soon, you may not need a label or a box when you're trying to return something at FedEx. The company is working with Happy Returns, an e-commerce return technology company. Customers will be able to ...