Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. First, you want to keep your customers, of course—keep them happy and returning or referring ...

As the holiday season approaches, 44% of managers in retail, hospitality and food service say they’re planning to hire more seasonal workers this year, according to an Oct. 3 report from Axonify.

Managers can make or break the employee experience. Here’s how front-line managers can support the whole person to ensure everybody wins. The Fast Company Executive Board is a private, fee-based ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Over the past year, I've spoken with hundreds of contact center sector executives, primarily ...

When it comes to transforming an organization’s strategy into results, frontline managers are the linchpin of business success. Few roles demand technical knowledge, expertise, and soft skills such as ...

To be effective safety leaders, front-line managers need the knowledge and confidence to deliver and implement safety training in their organizations. They also need the support and "buy-in" from both ...

Beyond the Skyline is a podcast and video interview about economic development, real estate and construction in Minnesota.

Opinions expressed by Entrepreneur contributors are their own. Middle managers serve as conduits between upper and frontline management. Like translators at the borders of two or more cultures and ...