Dishes were done. Schoolwork was complete. And the house was hushed by 10 p.m. That’s when LaChelle Porter-Ainer nestled into her Bay Area home office, opened her laptop and began following ...

Facepalm: In what might be one of the biggest gaffs of the year, HP is trying to dislodge its foot from its mouth after getting caught intentionally forcing customers to wait for 15 minutes on ...

HP Axes Policy That Made People Wait 15 Minutes for All Customer Service Calls Regardless of how busy HP's customer service line was, callers would be told HP was 'experiencing longer waiting times,' ...