Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Every company has a unique set of interview questions they use to determine how well job candidates would fit into a specific role. However, there are some questions that are pretty universal when ...