IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

Integrating two Incident and Change Management tools may not involve a great deal of effort, but each time an additional module is added in line with the roadmap, the cost of integration is multiplied ...

If you’ve done your research into current IT certifications, you’ll see that Information Technology Infrastructure Library, or ITIL, is near the top of many lists. ITIL methods are designed to help ...

The IT Infrastructure Library, a set of management best practices that has long been popular in Europe, finally is starting to make waves in the U.S. The IT Infrastructure Library, a set of management ...

There’s an adage that says change is the only constant. Still, every IT executive knows constant change wreaks havoc on a complex IT environment. In fact, IDC and Gartner report that 70% to 80% of ...