A sharp rise in ombudsman referrals highlights continuing challenges for travel insurers around claims decisions, ...

Policyholders face significant delays in insurance claim resolutions, with many waiting six months to over a year for their ...

Have you ever felt frustrated with your health insurance company? You’ve been paying your premiums on time, but when you need to make a claim during a medical emergency, your insurer either completely ...

Insurance grievances can be frustrating, especially when your claim is rejected, delayed, or unresolved. To help individual policyholders resolve such issues efficiently and cost-effectively, the ...

Editor’s note: The Dayton ombudsman’s office provides weekly columns to the Dayton Daily News to bring awareness to issues it sees. Read this in print on Thursdays. A woman contacted the Ombudsman ...

During FY25, the ombudsman disposed of 29,017 complaints. Of these, authorities resolved 6,126 complaints in favour of policyholders and recommended 9,417 cases for settlement. In FY 2024, the ...