Grand View Research values the current contact center interaction analytics market at $1.2 billion; fellow research firm MarketsandMarkets puts it closer to $1.8 billion today and expects it to top $2 ...

Visual analytics and user interaction collectively represent an interdisciplinary field that integrates advanced data visualisation techniques with interactive computational tools. This integration ...

DUBAI, United Arab Emirates--(BUSINESS WIRE)--Calabrio, a longstanding leader in Workforce Management (WFM) solutions in the Middle East, marks a significant milestone in its commitment to the region ...

Technology vendors today are bringing customer interaction analytics systems and agent coaching/training systems together to identify problems during interactions and then guide agents in real time to ...

Pentaho's unique value comes from its unified data integration and business analytics platform. With Pentaho, both IT and line of business users can quickly and easily collaborate and iterate to ...

The solution will reinvent omni-channel customer service, enabling organizations to expand the use of analytics across every interaction channel and create a data-driven customer service culture ...

NLP Augmented Analytics is the ability to have a conversation with the system, have it understand your questions, and even anticipate and enrich your queries as it learns about your interests, e.g., ...

COVID has been a boon for remote work and technologies that support it. Zoom, for instance, has more than doubled its stock price. But when it comes to enabling data analysts and data scientists to ...

Three pre-configured AI solutions are now available for customer contact center and social media insights Veritone announces Interaction Analytics, revealing three pre-configured AI solutions for ...

In this special technology white paper, Looker for Hadoop – Interactive Analytics, Visualizations and Data Modeling on large Hadoop Data Sets, you’ll learn how the vision of Hadoop as more than a data ...