Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...

Marketing and customer relationship management platform HubSpot Inc. today introduced new and updated autonomous artificial intelligence agents alongside new AI-powered workspaces designed to provide ...

The groundbreaking new feature identifies and eliminates knowledge base gaps by analyzing edge-case conversations and automatically generating new answer cards for virtual and human agents Talkdesk®, ...

Forbes contributors publish independent expert analyses and insights. Aytekin Tank is the founder and CEO of Jotform. Onboarding a new cohort of employees used to demand a huge investment: continual ...

AI agents can answer all your questions, right? However, when it comes to triggering a workflow, calling an API or fetching live context from a system of record, everything comes to a halt. You might ...

The AI Alliance, formed in late 2023 to advance AI, has been working on projects ranging from Dana, an agent-native language and runtime, to Semiont, a knowledge base for human/agent collaboration.

Agentic artificial intelligence is the new belle of the software ball. C-level executives want their companies to use AI agents to move faster, therefore driving vendors to deliver AI agent-driven ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...