Forbes contributors publish independent expert analyses and insights. I write about the impacts of computing & technology in manufacturing. This article is more than 5 years old. Chat bots are ...

Colm is the editor of MarketingTech, with a mission to bring the most important developments in technology to both businesses and consumers. Technology is not only changing the way that brands ...

Live chat software is more than a messaging window on a website; it's a productivity and quality assurance tool that can help your organization maximize its resources. Companies looking for a live ...

A council says it has reached a “tipping point” whereby more people are accessing its services online rather than in-person or over the phone. Redcar and Cleveland Council has been pursuing a digital ...

A new study from Georgia State University found that community college students receiving targeted, personal text messages from an artificial intelligence chat bot were more likely to complete tasks ...