LAS VEGAS — T-Mobile has been directing more of its customer service calls to actual human beings. What a concept! And as a consequence, its Net Promoter Scores, which measure the likelihood to ...
Every time I've visited a T-Mobile store, I've encountered customer service markedly superior to that of, say, AT&T. Not so many months ago, I visited both an AT&T and T-Mobile store and discovered ...
T-Mobile’s merger with Sprint was supposed to create a supercharged wireless competitor pushing innovations, lowering prices and staying true to its core principle — standing up for customers. Lately ...
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