Today one in seven Oracle customer service sessions come from mobile devices, allowing customers to instantly request service whenever and wherever they are and leading to an expectation of an instant ...

In my last post I referenced a Computer Economics report entitled: Go-Forward Strategies for Oracle Application Customers. The report is now live (paywall) and it is worth noting some highlights. The ...

Oracle's new AI-powered support portal is frustrating customers and support engineers who are struggling to find the basics, such as old tickets, links to database patch programs and release schedules ...