A study of nearly 35,000 online reviews of physicians nationwide has found that customer service is patients’ chief frustration, not physicians’ medical expertise and clinical skill. The study, ...

One of the disciplines that is not taught in dental school and rarely taught in dental continuing education is customer service. Almost every dentist would agree that customer service is important, if ...

Clinical differentiators are rare (and difficult for patients to truly appreciate), so the most effective ways to set your practice apart are in the area of customer service. One proven technique is ...

The future of ambulance and EMS reimbursement looks to be heading toward the same payment method that is common among physicians. Bonuses or incentive pay is typically based on performance that is ...

1. Start seeing patients as customers. Taking care of patients is what healthcare is all about. It may be hard for some people to think of patients as customers, but they definitely are. Their choices ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is changing the game. Jennifer Carron, patient experience officer for BJC ...