Salesforce has used the first day of Dreamforce in San Francisco to make another batch of announcements, with one centred on the company's idea of defining the contact centre of the future and making ...
Salesforce has rolled out new capabilities for Agentforce Commerce and Agentforce 360 aimed at supporting the next phase of ...
Salesforce’s Service Cloud adds automated case routing, reply recommendations, and other AI features
Salesforce wants to supercharge customer service workflows with artificial intelligence. Toward that end, the San Francisco company today revealed a slew of AI-driven features headed to Service Cloud, ...
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CRM leans on Data 360 to counter slowing growth, integrating AI tools to boost higher-value contracts as revenue growth cools ...
Salesforce operates a cloud-based enterprise software platform serving global organizations; Business model centers on ...
Nearly all of Salesforce's gains last month came from its earnings report as the stock jumped 3.7% on Dec. 4 in response to ...
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