In the current economic environment, CIOs are in the crosshairs of competing demands. They are under pressure to cut IT spending even though their organizations are more reliant than ever on a growing ...

There are two current trends in IT with diametrically opposed points of view that are worth looking at. The first is shared services, wherein the IT organization becomes the internal service provider ...

Back in 2010, when I was working in IT in local government, shared services were hailed as a lifeline. Councils were facing unprecedented budget cuts, austerity was biting hard and the subsidy for ...

A few weeks ago, the House of Representatives’ Government Modernization Committee conducted an interim study to explore the possibility of realizing taxpayer savings through the implementation of ...

An article published in Academic Medicine, authored by members of the Dean’s Office staff, explores how the University of Alabama at Birmingham Marnix E. Heersink School of Medicine improved ...

Shared services often grapple with mountains of data associated with tasks which are crucial but are often repetitive and heavily reliant on data manipulation According to Gartner, 70% of ...