With 18.3 million packages and documents delivered every day, that’s a question customer service representatives at UPS (CCJ Top 250, No. 1) answer thousands of times every hour. To provide customers ...

UPS's Delivery Change Request feature enables your company to change the original delivery instructions on a package. UPS provides four change request options: Will Call, Reschedule, Return to Sender ...

UPS has updated its iPhone app with two new features that make it easier to discover tracking numbers and follow shipments. The first, called scan-to-track, uses the iPhone's built-in camera to ...

There are few things more frustrating than being told your highly anticipated package will be delivered some time between 8am and 6pm. Not knowing when the package will arrive restricts your plans for ...

We’ve all bought something online, found out that UPS will deliver our package, and then proceeded to obsessively check the delivery status of our order on the Web with a specific—and rather ...

United Parcel Service Inc. early next year plans to launch a service for health-care customers that uses sensors and data analytics to track medical packages’ exact location in near-real time. The ...