Understanding the difference between “communication” and “conversation” can determine whether a project stays on track or veers off course. In project management, “communication” and “conversation” ...

Sometimes, you just don’t see eye to eye with someone, and that’s okay. Disagreements can be healthy, but how you express your differing opinion makes all the difference. It's easy to get emotional ...

Every day, thousands of conversations between businesses and their customers unfold, each containing valuable insights that traditionally vanished into thin air. Conversation intelligence technology ...

Amazon's (NASDAQ:AMZN) latest artificial intelligence model, Nova Sonic, demonstrates an in-depth understanding of conversations, identifying more complex elements such as tone, inflection and pacing, ...