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Avaya this week launched a host of IP-based contact center products aimed at companies looking to converge voice and data in large or small telephone customer service operations. Avaya’s Call Center 3 ...

Converged voice/data WAN projects and applications are helping customer call centers of all sizes lower costs and become more efficient. The benefits include savings on long-distance and local phone ...

A broad range of enterprise IP telephony gear, software and management tools for VoIP networks hit trade show floors at two IP telephony conferences this week. The Internet Telephony Expo, running ...

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Whether you’re getting call center software for the first time or you’re ...

How to Set Up a VoIP Call Center on Time, Under Budget Your email has been sent Learn my seven-step foolproof process for setting up a VoIP call center as fast as possible without breaking the bank or ...