Verizon’s global enterprise services unit is putting the infrastructure for its toll-free and AVR services into its own network, letting customers plug into the services through any broadband ...

Verizon Business has added IP-enabled speech services to its portfolio to help enterprises offer improved self service to their customers with a minimal investment. The new capability, provided by ...

IVR and VoIP provider Voxeo has raised $9 million in funding from North Atlantic Capital and the Florida Growth Fund. Voxeo develops technologies in unlocked communications, including VoIP platforms, ...

Tektronix Communications has introduced Zoey, an Interactive Voice Response (IVR) system that allows VoIP, wireless and analog phone users to test and diagnose the quality of their service at any time ...

The growth of mobile and web financial services has providers of interactive voice response scrambling to offer new technology in an attempt to infuse usability into the traditional contact center.

The New York City Department of Information Technology and Telecommunications (DoITT) held its annual Excellence in Technology Awards in November 2008, and Richard Siemer was honored for Demonstrated ...

9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...

IVR Pricing Is Erratic, But it Can Work in Your Favor Your email has been sent IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs.

VoIP technology is gaining ground in financial and other service industries as a cost-effective means of provisioning additional, enhanced services unsupported by traditional circuit-switched ...

The use of VoIP (Voice over Internet Protocol) call center software is gradually becoming more popular in the business sector because of the various advantages it brings like cost-effectiveness, ...