Mastering active listening can transform CX by building trust; it's a powerful conduit for enhancing customer satisfaction and loyalty. When it comes to customer experience (CX), active listening ...

“You cannot truly listen to anyone and do anything else at the same time." —M. Scott Peck, author of The Road Less Traveled. Active listening is a way of listening that involves full attention to what ...

Are you hearing or listening? Do you have functioning ears? How effective is your hearing? Do you possess the skills to improve your hearing? These questions are intriguing, and it’s sometimes ...

Despite what you might have heard in professional circles, money does not make the world go ‘round. What does make a difference, both in and out of the office, is good communication. It’s this key ...

We’ve all been there. You’re speaking to someone and even though you know they’re hearing you, you get the sense they’re not really listening. As frustrating as that can be, most us would probably ...

In today's hybrid and remote workplaces, communication among leaders and their staff is even more critical. Leaders who focus on elevating their active listening skills may experience a better ROI in ...

The holiday season is upon us and while many anticipate exciting and uplifting times ahead, some are steeling themselves for a period of sadness, and still others, for a mixed bag of encounters. The ...

Active listening requires mastering many skills, including reading body language and tone of voice, maintaining your attention, and being aware of and controlling your emotional response. In this ...

Are you a good listener at work? You might think you are because you put away distractions, stay quiet, and nod your head when someone is talking to you. You might even repeat back your conversation ...

C-suite leaders don't always know what's going on at the lower level of the organization. This is how they change that reality. New leaders fail if they don’t listen to their teams. Here’s a ...