Merchants across sectors are retooling operations to keep pace with fast-changing customer habits and ...

During the session New Frontiers to Drive Growth during Scrap Expo 2024, panelists discussed evolving customer expectations and how their traditional metal recycling businesses have evolved in ...

As customers demand ever faster, smoother service, traditional IT systems cannot keep pace. Autonomous CRMs offer a way ...

To improve customer loyalty, organizations must address this gap by implementing effective data management, advanced AI and strategic human interaction. Customer support is a vital function for any ...

McDonald’s does not succeed because it delights customers. It succeeds because it removes uncertainty.

A new survey shows that as customer expectations rise, loyalty becomes even more paramount to profit.

Think back to a time when you had an outstanding customer experience — one so memorable that you couldn't help but tell your friends about it. More often than not, it wasn't just about meeting ...

From the initial shock waves of the pandemic to persistent economic uncertainty, businesses around the world have had to change nearly every facet of their operations—and no area has seen more ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Janelle Dieken Inflation ...

Effective data governance is even more crucial as businesses evolve their artificial intelligence deployments.

Data collected by Frost & Sullivan has shown that consumers prefer to use self-service. However, they expect it to be smart self-service no matter what channel they use. Many contact centers are ...

The metaverse, a virtual reality–based successor to the internet that is populated with live people, is yet another new digital space where brands can more fully engage with their customers. But, many ...