I'll never forget the day I truly understood the privilege of leadership. It was early in my career as a general manager, and I was feeling overwhelmed by the responsibilities of running a hotel.

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are many forms of leadership. A customer-focused ...

How can leaders have the greatest impact on others’ performance? Surprisingly, it’s not about leading with information and influence. It’s also not about showing up in an overly outgoing or ...

When I got my first corporate job, it didn’t take long for coworkers to label me as “the positive one” in meetings. In general, it takes a lot to upset me, and I always strive to look for the good in ...

Becoming a successful manager is far from straightforward. Leading people requires a series of crucial characteristics, and research suggests one of the most important is positivity. A Harvard ...

While it has long been said that we operate in a fast-paced ever-changing environment, recent global events and trends ...

If I had to pick the most impactful manager I’ve ever had, across my entire career, it wouldn’t be someone from Big Tech, an administrator from the ivory tower with a PhD, or a corporate titan. It ...

For me, the most memorable event in the FIFA World Cup wasn´t the goal scoring, the lifting of the golden trophy or the multimillionaire superstars. It was the wonderful story of the Japanese squad ...