ASAPP, the Customer Experience Platform (CXP) powering AI-driven customer service for the agentic enterprise, today announced the launch of a system of purpose-built AI agents designed to run customer ...

Microsoft expanded agentic AI across Copilot Studio and Dynamics 365, adding real-time voice and autonomous agents for ...

Intercom Inc. is expanding the role of its Fin artificial intelligence customer agent beyond customer support for the first ...

The program cuts new agent onboarding time by 30% and doubles first-contact resolution readiness, arriving as global contact centers face a projected AI rehiring wave LONDON, April 27, 2026 (GLOBE ...

Health's Alice voice agent handled calls during the peak season for healthcare insurance enrollment and garnered a majority ...

ASAPP expanded its CXP with five specialized AI agents designed to automate enterprise contact center operations from discovery through optimization.

Home Depot is letting go of a traditional store feature and introducing a new customer support system. The retailer is ...

UJET, a leader in AI-powered contact center innovation, today released new industry research revealing that despite 100% of customer service agents interacting with AI daily, 93% are confident they ...

The hype says “agentless” service is imminent, but data shows most teams are still staffing up while trying to make ...

Most customer service representatives are on the lookout for positions offering hours that fit their needs, Verint found.

The utility's strategy focuses on transparency and shared information between customers and agents, enabling faster ...

Discover how AI agents are revolutionising banking with faster loan approvals, automated checks, and enhanced customer ...