Author Sona Murgai, a Lean Six Sigma Master Black Belt and Master Coach, brings 15+ years of experience into this ...

Management theory and practice have long established a link between effective performance measures and effective management (Drucker, 1995). The effectiveness of any given performance measure depends ...

Supplier performance tracking is evolving from static reports to real-time, data-driven systems that improve quality, reduce risk, and strengthen relationships. By combining clear KPIs with Lean Six ...

A year and a half ago, the 15 shop floor employees at MPI-Houston produced about $600,000 worth of pipe a month. Now, they’re ...

The instinct, in the first 30 days, when you inherit a failing program, is to start fixing things immediately. In my ...