One of my colleagues compared BPO to WAR, but that really isn’t a fair characterization. WAR includes both offense and ...

If each team employs five pitchers and there are 30 teams, we are looking at the top 150 starting pitchers. The others are ...

Cheap Insurance explored some of the reasons behind major changes in gas prices, and compiled a list of the cheapest gas ...

The new guidebook explains how global BPOs and VA agencies can replicate this lift through a structured month-long process. Leaders get detailed weekly steps to improve delegation, tighten ...

HAVANA TIMES —“Did you see? ‘The National Electoral Council, in fulfillment of its mission, organized, directed, and supervised the process to elect the new vice-governor of Havana, a position that ...

Good news is harder to come by these days — all the more reason two recent Eagle headlines are worth highlighting. In Adams, the annual Holly Days Tree Lighting almost didn’t happen this year when the ...

Despite the billions of dollars at stake, portions of the financial sector have been slow to embrace AI. Reporting from last year locates banks’ hesitation (subscription required) in fears of job ...

The Oswego County Department of Social Services needs to be held accountable for its failure to protect a vulnerable adult. At least seven times since January, people called DSS to report ill ...

When Speaker Emerita Nancy Pelosi recently announced she would not seek reelection, she set an admirable example of leadership and self-awareness. Pelosi has served with distinction and remarkable ...

Rep. Nancy Pelosi’s exit from politics after nearly 40 years in the game is a stark reminder that too much of our political class is like her: long-haul careerists who cling to the reins of power — ...

Lackawanna College has changed quite a bit since 1994. Not surprising, considering it was a junior college back then, a two-year school designed to give students in Scranton and surrounding ...

LOS ANGELES – The Philippines’ booming business process outsourcing (BPO) sector – a key pillar of the country’s economy – faces renewed uncertainty as US lawmakers push measures to restrict the ...