Microsoft partner chief Nicole Dezen unpacks AI agents, the upcoming Microsoft 365 E7 availability and new frontier ...

Shrivastava's startup now carries a valuation of $1 billion, backed by prestigious names like Kleiner Perkins, Meritech, ...

As agentic AI rapidly becomes the backbone businesses run on, Cequence delivers the governance layer that identity alone cannot provide ...

A business unit CEO Jane Fraser called a "crown jewel" during the bank's first-quarter earnings call says its reaping ...

Eighty-five percent of customer service and support leaders are expanding human agent responsibilities as AI reduces contact ...

Microsoft expanded agentic AI across Copilot Studio and Dynamics 365, adding real-time voice and autonomous agents for ...

ASAPP expanded its CXP with five specialized AI agents designed to automate enterprise contact center operations from discovery through optimization.

Health's Alice voice agent handled calls during the peak season for healthcare insurance enrollment and garnered a majority ...

The utility's strategy focuses on transparency and shared information between customers and agents, enabling faster ...

The hype says “agentless” service is imminent, but data shows most teams are still staffing up while trying to make ...

ASAPP, the Customer Experience Platform (CXP) powering AI-driven customer service for the agentic enterprise, today announced the launch of a system of purpose-built AI agents designed to run customer ...

Simply Contact, a multilingual customer support provider managing more than 10 million customer interactions annually, ...