Kirk Bixler, right, receives the Margaret A. Hommell Staff Service Excellence Award from Franklin College President Kerry Prather. Submitted photo More than a dozen Franklin College employees were ...

KMF Automotive Ltd has announced that it has completed a structured review of recent customer feedback to support ongoing improvements in its operational processes and service delivery. The company ...

Target launched a new internal training program aimed at helping new hires enhance the in-store customer experience. The internal team member training program, called "10-4," was shared with Target's ...

Asaas consolidated its internal and external customer service operations with the support of Zendesk, achieving 60% automated interactions and a 360º view of customer and employee journeys. The ...

A leading aviation brand is currently seeking two actors, aged 30–48, whose likeness will be used for AI avatars in an internal customer service training project. Content will be used exclusively for ...

September 23, 2025 Add as a preferred source on Google Add as a preferred source on Google We may earn a commission from links on this page. Did you know you can customize Google to filter out garbage ...

Microsoft’s Copilots for sales, service and finance will be included in Microsoft 365 Copilot subscriptions at no extra cost, Microsoft said this week. The M365 Copilot launched in 2023, providing ...

Some Verizon customers may be experiencing service issues, as over 11,000 outages have been reported on the evening of Saturday, Aug. 30. According to Downdetector, at around 7:19 p.m. ET, there were ...

In the asphalt maintenance and reconstruction industry, we’re laser-focused on delivering a quality product to our clients, smooth, durable pavements that stand the test of time. But here’s a question ...

The Trump administration is removing the commissioner of the Internal Revenue Service. His name is Billy Long. He was once a member of Congress from Missouri, and he'd been IRS commissioner for under ...

“You can’t really slap an AI tag on [the] terrible experience that customers are having right now, take out the human element by adding a bot—because that’s going to further infuriate the customer—and ...