The most effective AI training programs need clear ownership, and as of now, enterprise leaders are unclear who should take ...

Gartner’s report contends that while AI can be used for self-service, it can also be used to support human agents’ ability to ...

Amazon Connect is now the agentic AI-powered foundation for three new solutions and one familiar contact center offering.

According to a new report from Incogni, communication and productivity apps collect and share employee data, including ...

The AI meeting assistant retools with Conversational Knowledge Engine, adding support for MCP, a revamped chat interface and ...

Hannah Warfel is Associate Editor for No Jitter, covering topics in data management and analytics. With expertise in publishing and professional writing, Hannah manages the site's newsletters, social ...

Health's Alice voice agent handled calls during the peak season for healthcare insurance enrollment and garnered a majority ...

As enterprise execs increasingly bet their careers on AI rollouts, ServiceNow’s open platform approach may help them hedge ...

According to Cloudera's research, 80% of organizations have problems with data access. That will hurt future AI ...