Building A Modern Call Center and a Soft Phone App using Lightning Open CTI
42:02
YouTubeSalesforce Developers
Building A Modern Call Center and a Soft Phone App using Lightning Open CTI
Developers can use a CTI (Computer-Telephony Integration) toolkit provided by Salesforce to build soft phones that integrate Salesforce with third-party CTI systems like Twilio. In this session you will learn how to leverage the Lightning platform as well as common HTML5, Javascript and CSS skills to use the new Lightning Open CTI toolkit, in ...
18.4K viewsNov 30, 2016
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